1005 Langley St

Victoria, BC V8W 1V7

Mon-Fri, 9am-5pm

Returns

Returns
You can return items within 30 days after purchase. After that day, we won't be able to accept them.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. Please email us at sales@modestologie.com prior to sending your item back.



Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.



Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@modestologie.com. We will let you know about the exchange procedure.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over €70, you should consider using a trackable shipping service or purchasing shipping insurance. Indeed, we don’t guarantee that we will receive your returned item.