1005 Langley St

Victoria, BC V8W 1V7

Mon-Fri, 9am-5pm

FAQ

What is Modestologie?

Modestologie is a French modest designer brand, based in Paris. Modest fashion is a trend that is growing worldwide but we felt like it only referred to "proper covering" and decided to create a label that would define it in our own way.

Modestologie is a designer brand that is modest. We promote modesty, in all aspects of our brand.

- We believe that modesty is universal, and so should be our designs. We also believe that minimalism, in its essence, is modest. Our designs are modern, functional, and timeless. We offer reimagined essentials.

- We use beautiful and natural fabrics simply because these are the best, and our people deserve the best. Indeed, natural fabrics will, well, "naturally" refresh you in summer, and keep you warm in winter. Our clothes are meant to last beyond seasons, year after year.

- Transparency is key. People deserve to and should know who made their clothes. Nowadays, we don't really know who makes our clothes, where and how much they cost to make. At Modestologie, we would like our people to feel valued; whether you are a customer who wishes to know who made your clothes and at what cost, or a collaborator who would like to be recognized for your work. We show everything: our costs, our margins, our factories. We want our modest people to be aware. 

Our transparent pricing chart will look like this

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Modestologie is reinventing modest retail. 

Who is the Modestologie woman?

The Modestologie woman is smart, humble, generous, considerate, compassionate and wishes to improve herself everyday. She cares about everyone, she is committed, hard-working and ambitious. She likes to be challenged because it forces her to push her limits further for self-improvement, and not because she likes winning over people. She knows life is short; she would like to leave this world knowing that she did everything she could to make it a better place. 

Where is Modestologie based?

Modestologie is a French modest designer brand, based in Paris. We work in a small and lovely atelier, in the heart of Paris, where we design our minimal clothes, manage the website, and the orders. We also love to meet people and we usually invite people at the office, where they can have a look at our collection and have a tea with us.

Where do your fabrics come from and are they certified?

Our fabrics come directly from manufacturing companies. We choose them because they supply international luxury brands, and they meet our standards of ethics.

We are constantly looking for new fabrics manufacturers to expand our fabrics range and have decided to first focus on the well-being of their workers, before searching for certified companies. However, we have secured a first new partner that is OEKE-TEX certified and who has GOTS-certified organic fabrics; yay!

How does pre-ordering work?

When you pre-order an article, it usually takes up to two weeks for us to start the manufacturing process of that second order. Why? Unlike traditional retail stores, we have a real non-waste policy and we wish to have the most efficient production process in order to prevent from over-producing. Delivery delay are minimised thanks to our optimised logistic chain.

Can we return the products?

Yes you can return the products. However, the cost of shipping your article back to us is at your charge. The articles have to be unworn, in their initial packaging, with the initial label tags on it. Refunds may only be issued to ​the credit card used to make the original purchase.

How can we exchange products?

We suggest that you return your original purchase for a full refund in store credit before ordering in a new size or color. Once the returned product is processed and accepted according to our return policy, you will receive a notification email. You can then reorder whenever is convenient!

What if my product is damaged or incorrect?

If you have received a damaged or incorrect item, contact contact@modestologie.com with a photo of the damage, or the incorrectly shipped product, as well as your order number. We will then take care of you.

The local taxes and shipping fees are not included. They are automatically calculated at your checkout.

How long does shipping take?

If your purchase is a pre-order please refer to the pre-order section. We process orders within 1-2 business days, then ship European orders via Colissimo. All in all, standard European shipping can take up to 7-10 business days. For International orders are also shipped via Colissimo and can be expected to take up to 14 business days to arrive.

How to track my order?

Once your order is shipped, you will receive a notification email with a tracking code. You can then check where your package is.